Area Manager - Dark Stores

This role will be in the North region Ninja is looking for an experienced Area Manager to oversee the performance and day-to-day operations of multiple dark stores across the North region. This role is ideal for a hands-on operations leader with experience in quick commerce, grocery e-commerce, retail, fulfillment, or last-mile operations . As an Area Manager, you will be responsible for ensuring that our dark stores operate efficiently, consistently, and at the speed required to deliver an excellent customer experience. You will lead teams across inventory, picking and packing, order fulfillment, replenishment, quality control, and store operations , while driving key operational and commercial KPIs. Key Responsibilities • Oversee daily operations across inventory, replenishment, picking, packing, dispatch, and order fulfillment . • Ensure dark stores meet targets for order accuracy, fulfillment speed, product availability, and customer service . • Lead and develop Store Managers and operational teams, including staffing, scheduling, coaching, and performance management . • Monitor key KPIs such as picking productivity, inventory accuracy, stock availability, shrinkage, wastage, and order fulfillment time . • Identify operational gaps and implement initiatives to improve productivity, efficiency, cost, and customer experience . • Partner with Supply Chain, Last Mile, Commercial, and Customer Experience teams to resolve issues and improve service levels. • Ensure compliance with food safety, hygiene, and operational standards across all stores.