Call Center Representative

We are looking for a Call Center Representative to handle customer inquiries, provide accurate information, and ensure a positive customer experience through professional and timely support. Responsibilities • Handle inbound and outbound customer calls professionally. • Respond to customer inquiries and provide accurate information. • Resolve customer complaints and issues or escalate them when required. • Record customer interactions and update information in the system. • Follow company procedures, policies, and service standards. • Coordinate with relevant departments to resolve customer requests. • Maintain a high level of customer satisfaction. • Meet assigned call center KPIs and performance targets.