Commercial Services Officer

Job Purpose: The Commercial Services Officer is responsible for managing and developing commercial service activities within the terminal, ensuring high-quality service delivery to concessionaires, partners, and passengers while supporting revenue generation objectives. Job Responsibilities: • Oversee and coordinate day-to-day commercial service activities within the terminal commercial operations area. • Manage relationships with commercial service providers, vendors, and partners operating within the terminal. • Monitor and ensure compliance of commercial service operators with contractual obligations, service standards, and airport regulations. • Identify opportunities to introduce new commercial services and enhance existing offerings to improve passenger experience and increase non-aeronautical revenue. • Conduct regular inspections and audits of commercial service areas to ensure quality, safety, and brand standards are maintained. • Handle operational issues, escalations, and complaints related to commercial services in a timely and professional manner. • Prepare performance reports, revenue analysis, and service quality dashboards for management review. • Support the negotiation and administration of commercial service contracts and agreements. • Collaborate with the F&B, Retail & Duty Free, and Area Allocation teams to ensure integrated and seamless commercial operations across the terminal. • Liaise with other departments (Operations, Security, Facilities) to support the smooth functioning of commercial service areas. • Maintain accurate records of agreements, permits, and commercial service documentation.