Coordinator - Transportation & Logistics (SMP)

Coordinate both the behind-the-scenes and customer-facing operations at NEOM Bay Airport for Community Transport and Logistics, in addition to handling day-to-day operations requests and liaising with suppliers to accommodate the business requirements and maintaining NEOM safety and quality standards in the Transport department around NEOM Communities.  Develop the relationship with internal customers and Service providers, to ensure smooth and uninterrupted operations.  Ensure the highest customers satisfaction scores by achieving a customer centric approach in all interactions with NEOM community members and Stake holders of NEOM Bay Airport.  Monitor performance and resolve issues, complaints to ensure service excellence throughout the operations.  Validates and ensure Standards and Hygiene protocols are followed and reported.  Coordinate all necessary Driver Standards and Regulations are coordinated regularly.  Ensure alignment with all applicable Safe Road guidelines and standards to minimize road accidents and traffic violations.  Focus and initiate Service Development and Improvement  Coordinate all service providers for day-to-day tasks. And ensure seamless operations liaising with NEOM various stakeholders  Conduct analysis of data and utilize that data to monitor trends and prepare reports for community services management.  Identify, and report performance failures including unavailability & non-compliance incidents  Apply necessary KPI's and ensure timely reporting to the senior management of community and corporate services  Perform all other related duties as requested by Transportation & Logistics Manager  Possess working knowledge of Transport and Logistics operations.  Must have a flexible approach to work and be able to work under pressure and be result oriented.  Ability to deal with people in a manner which shows professionalism, sensitivity, tact, and efficiency.  Must be confident in using computers, tablets, and software applications, including Microsoft Office and other related systems.  Strong customer service focuses on the ability to work to strict deadlines and meet them professionally.  Experience of Manager level in Transport / Logistics 5 to 7 years  An effective communicator and a problem solver  Self-motivation being required at times to work with minimal supervision