Customer Experience Specialist - Part Time

The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention. The main job duties and responsabilties are: • The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders. • To support the branches for retention, and renewals & increase the branch revenue via price increase & up-selling • Compliant Management- To identify & resolve the customers' complaints within the specific timelines • Alert Account Management- To identify the alert customer & bring the possibility of the revival of the accounts • To provide recommendations & suggestions to the branch for improvement • Conduct regular reviews & terminate the non-revival accounts • Should be able to analyse data and over the challenging areas to improve month-on-month performance. • Should be able to share the monthly dashboard with the analysis and recommendations