Digital & CX Business Relationship Manager

Owns business-IT alignment for Digital banking and Customer Experience initiatives. Builds business cases that tie digital/CX ambitions to delivery feasibility, working with Digital and CX stakeholders and IT Delivery, and tracks initiatives through to delivery. Key Responsibilities: - Partner with Digital and CX business unit heads to identify, shape, and prioritize initiatives - Build end-to-end business cases: rationale, expected benefits, cost estimates, delivery feasibility - Translate Digital/CX business requirements into scope that IT Delivery can plan and estimate, and translate delivery constraints back into business trade-offs - Own the initiative lifecycle from intake through business case approval, tracking progress against plan - Coordinate with vendors and internal IT teams on digital platform and UX solution options - Prepare initiative documentation and status updates for Management - Identify and escalate risks, issues, and dependencies proactively. - Keep Digital and CX initiatives aligned with the bank's strategy program