E-Commerce Operations Coordinator

The E-Commerce Operations Coordinator ensures smooth day-to-day management of webook.com e-commerce processes including order management, vendor coordination, and logistics. This role plays a key part in maintaining operational excellence and ensuring timely, accurate fulfillment. Key Responsibilities: • Oversee daily order processing and ensure timely delivery. • Coordinate with logistics and suppliers for stock and shipment updates. • Maintain accurate product data, stock levels, and pricing on the website. • Support customer service with order, refund, and delivery queries. • Track inventory and flag shortages or delays to management. • Generate daily, weekly, and monthly reports on operations and KPIs. • Ensure operational workflows meet internal SLAs and quality standards. Requirements • Bachelor’s degree in Business, Supply Chain, or related field. • 1–3 years of experience in e-commerce operations or fulfillment. • Excellent organizational and multitasking skills. • Strong Excel skills and familiarity with e-commerce tools. • Detail-oriented, proactive, and customer-focused.