Ecommerce Manager

The E-Commerce Manager will lead webook.com e-commerce business, managing daily operations while driving growth, conversion, and customer satisfaction. This role combines strategic planning with hands-on execution, ensuring smooth operations across all online sales channels and alignment with company objectives. Key Responsibilities: • Oversee and execute all e-commerce activities, ensuring the smooth daily operation of online channels. • Manage day-to-day order fulfillment, logistics coordination, and customer service across all platforms. • Own the e-commerce strategy, KPIs, and P&L to drive sales and profitability. • Handle account management of all sales channel partners and vendors. • Lead workflows for new product setup and listings (strong writing skills in Arabic and English required). • Ensure content, pricing, and inventory accuracy across the website and marketplaces. • Collaborate with marketing, tech, and product teams to improve site UX, traffic, and conversion rates. • Set up initiatives to deliver engaging customer experiences that drive conversions and retention. • Gather and analyze data from analytics, customer feedback, and competitor research to identify growth opportunities. • Manage product forecasting to align supply with customer demand. • Oversee stock delivery accuracy for all new product launches. • Prepare monthly management reports and conduct ad hoc reporting on sales, stock, and customer service performance. • Stay updated on e-commerce trends, technologies, and best practices. Requirements • Bachelor’s degree in Marketing, Business, or related field. • 5–7 years of experience in e-commerce, with at least 2 years in a managerial role. • Strong analytical, commercial, and leadership skills. • Proficiency with e-commerce platforms, analytics tools, and performance tracking. • Excellent written and verbal communication skills in both Arabic and English.