Freelance Luxury Brand Evaluator

Founded in 2006, Albatross CX is a global customer experience agency servicing premium and luxury brands. It helps brands reach profitable growth by turning transactional moments into relationships and emotional experiences. Albatross CX specializes in capturing and analysing experience feedback across all customer touchpoints as well as the retail teams, with a defined action plan and continuous follow up. Through its unique metric - Albatross Customer Experience (ACE) index, it allows brands to better understand not only what drives advocacy but also their performance vs their peers. Operating in 70 countries through its 14 global offices, Albatross CX delivers 360-degree customer experience framework to over 200 of the most prestigious brands. Albatross CX is a member of the Customer Experience Group, the alliance of five leading agencies offering together a framework that enables premium and luxury brands to elevate the customer experience. For more information, visit www.albatrosscx.com