Operations Control Senior Specialist

Ensure Position Title is the same Title that appears in the Org' Chart --- Operations | Monitor, operate and respond appropriately to the events and alarms generated by field assets and telemetry devices that are reflected and managed through the SCADA and Intelligent Water Management System (IWMS) Ensure the optimal operation of the water infrastructure in accordance with the established KPIs and service deliver targets so water services are reliable and efficient Coordinate and manage planned works and access permits in accordance with the approved operational procedures Assess and respond on a timely manner to unplanned events and faults affecting the reliability of water infrastructure Liaise and coordinate operational activities with other companies and sectors including inter-agency and control centre operations involving desalination plants, government & regulatory bodies. Ensure and validate that issued authority to work and work permits are compliant and in accordance with the up-to-date qualifications and training records Provide operational support and SME advice / direction when enacting the ENOWA's Incident Management Plan (IMP) and Business Continuity Plan (BCP) Deliver effective operations in accordance with industry best-practices by staying up to date with current regulations, policies and procedures --- | Minimum of 7 years' experience in an operational environment, either as Control Room Operator, Controller or Analyst working in a water utility Ability to effectively interact and deal with third-party O&M contractors Strong proven knowledge of rostered operations, planning, works scheduling and dispatch Strong understanding of Incident and Emergency Management principles and their practical execution Strong experience as an advanced user of real-time systems such as SCADA, telemetry, Internet of Things (IoT) devices Ability to adapt, operate and deliver in a fast-paced operation environment to ensure compliance with established KPIs Excellent interpersonal and communications skills to be able to communicate with technical groups, engineering specialists but also to corporate areas and the customer Good understanding and exposure to IT/OT operations, service management and the ability to embrace new technology solutions Data analysis competent and inquisitive about delivering continuous process improvement Demonstrate a customer-centric attitude and behaviour to deliver exceptional and reliable water services | Bachelor of Engineering in any of the following disciplines: Civil, Electrical & Electronics