Senior Operation Specialist

1. Venue Operations Management • Oversee the daily operations of the dining hall, ensuring smooth service and efficient coordination between teams and floors. • Ensure operational standards, procedures, and service guidelines are consistently implemented across the venue. • Monitor operational performance to ensure efficient service delivery and high guest satisfaction. • Coordinate with Assistant Managers and Supervisors to ensure operational readiness throughout service periods. • Ensure the venue maintains high standards of cleanliness, safety, and organization. 2. Team Leadership & Supervision • Supervise and support Assistant Managers and operational Supervisors. • Provide leadership and guidance to ensure teams operate effectively and meet service standards. • Support recruitment, onboarding, and training of operational staff when required. • Monitor staff performance and provide feedback to Assistant Managers and Supervisors. • Conduct regular operational meetings to ensure alignment across teams. 3. Operational Coordination • Work closely with the Reception Manager to ensure smooth coordination between reception and floor operations. • Support reception operations when required to maintain guest service continuity. • Coordinate operational activities across departments to maintain efficient service flow. • Address operational challenges and implement solutions to ensure smooth daily operations. 4. Guest Experience & Service Quality • Monitor guest experience across the venue and ensure service standards are consistently maintained. • Support operational teams in resolving guest concerns or service issues professionally. • Identify opportunities to improve operational efficiency and guest satisfaction. • Ensure teams maintain a professional and service-oriented approach. 5. Operational Performance & Cost Awareness • Support the Operations Manager in monitoring operational efficiency and cost control. • Ensure staffing levels and operational resources are utilized effectively. • Assist in maintaining operational performance in line with business targets. 6. Health, Safety & Compliance • Ensure compliance with health, safety, hygiene, and operational regulations across the venue. • Support the implementation of safety policies and ensure operational teams follow safety procedures. • Monitor the venue environment to ensure a safe and well-maintained facility for guests and employees. SPECIFICATIONS Experience & Education – Minimum 6–8 years of experience in hospitality or food and beverage operations – At least 3 years of experience in a supervisory or managerial role – Experience in high-volume restaurants, hospitality venues, or food halls is preferred