Senior Specialist - Cybersecurity Production Support

·       Provide end-to-end production support for cybersecurity platforms including Splunk (SIEM), SOAR, and VPN infrastructure ensuring high availability and service reliability. ·       Monitor security platforms, dashboards, and alerts to ensure continuous operational effectiveness and proactive issue detection. ·       Manage Incident, Problem, and Change processes in accordance with ITIL standards, ensuring timely resolution and proper escalation. ·       Perform root cause analysis (RCA) for system outages, performance degradation, and security incidents, ensuring corrective and preventive actions are implemented. ·       Administer and support Splunk use cases, correlation rules, log ingestion pipelines, and performance optimization. ·       Operate and maintain SOAR playbooks, workflows, and automation scripts to enhance incident response and reduce manual intervention. ·       Support VPN technologies including secure remote access, site-to-site connectivity, authentication mechanisms, and encryption protocols. ·       Ensure compliance with SAMA Cybersecurity Framework, NCA ECC, PDPL, and NDMO data governance and classification requirements. ·       Execute Disaster Recovery (DR) and Business Continuity Plan (BCP) activities including regular testing, failover validation, and documentation updates. ·       Collaborate with internal security teams, infrastructure teams, and external vendors for issue resolution, patching, upgrades, and system enhancements. ·       Maintain operational documentation including runbooks, SOPs, playbooks, system configurations, and knowledge base articles. ·       Implement monitoring, alert tuning, and automation to improve detection accuracy, reduce false positives, and increase operational efficiency. Track KPIs, SLAs, and system performance metrics for cybersecurity platforms and produce operational reports.