Senior Systematics Support Engineer (IM/ST)

Job Summary We are seeking an experienced Senior Systematics Support Engineer (IM/ST) to provide operational support for mission-critical Systematics Information Management (IM) and Systematics Transaction Server (ST) applications running on IBM Mainframe (z/OS). The role is responsible for ensuring the availability, stability, and performance of batch processing and online transaction environments. As part of a 24x7 production support organization , the engineer will lead production incident resolution, monitor end-of-day (EOD) batch processing, troubleshoot system issues, and collaborate with application development, infrastructure, and operations teams to maintain business continuity. Key Responsibilities • Provide Level 2/Level 3 production support for Systematics IM/ST applications. • Monitor and support End-of-Day (EOD), Beginning-of-Day (BOD), and scheduled batch processing activities. • Lead troubleshooting and resolution of production incidents related to Systematics applications and batch jobs. • Analyze batch failures, abends, job dependencies, and processing delays to ensure timely business operations. • Perform root cause analysis (RCA) and implement preventive measures for recurring production issues. • Monitor application health, system performance, and batch execution to ensure operational stability. • Support application releases, production deployments, and implementation activities. • Collaborate with development, infrastructure, database, and operations teams to resolve complex production issues. • Maintain operational documentation, batch schedules, runbooks, and knowledge base articles. • Participate in disaster recovery testing, production readiness reviews, and change implementation. • Mentor junior support engineers and provide technical guidance during major production incidents. • Ensure compliance with SLAs, operational procedures, and ITIL best practices.