ServiceNow Business Analysis - Associate (SMP)

Requirement Gathering and Analysis: Elicit, analyze, and document business requirements using various techniques like interviews, workshops, and surveys. Translate business needs into clear, concise, and actionable functional and technical specifications. Collaborate with stakeholders to prioritize requirements and define user stories. Solution Design and Documentation: Develop use cases, process flows, and other documentation to support the design and implementation of ServiceNow solutions. Work with architects and developers to ensure solutions align with business goals and technical capabilities. Evaluate and recommend appropriate solutions based on business needs and ServiceNow capabilities. Collaboration and Communication: Act as a liaison between business stakeholders and the development team. Facilitate communication and collaboration across different teams and stakeholders. Communicate technical information to non-technical audiences. Testing and Implementation Support: Support User Acceptance Testing (UAT) and other testing activities. Provide guidance and support during the implementation and deployment of ServiceNow solutions. Monitor and analyze the performance of ServiceNow solutions, identifying areas for improvement. Process Improvement and Optimization: Analyze existing business processes and identify opportunities for improvement using ServiceNow. Recommend and implement solutions to optimize business processes and workflows within ServiceNow. Stay up-to-date on ServiceNow best practices and new features. Bachelor's degree in Computer Science or a related field is necessary. Min. 5 years of proven experience as a ServiceNow Business Analyst, with a minimum of 2 years in a similar role. Strong understanding of ServiceNow platform capabilities, including workflows, modules, and integrations. Experience with ITIL processes and agile development methodologies. Excellent communication, interpersonal, and facilitation skills. Strong analytical and problem-solving skills. Familiarity with requirements management tools and techniques. Experience with user acceptance testing (UAT) and change management. Proficiency in relevant tools such as Microsoft Office Suite (Word, Excel, PowerPoint, Visio), and potentially other tools like Jira or Confluence.