ServiceNow Business Analyst

Müller's Solutions is looking for a passionate ServiceNow Business Analyst to join our talented team. In this critical role, you will act as a bridge between business stakeholders and the technical team, ensuring that the implemented ServiceNow solutions effectively meet business needs and drive operational excellence. Key Responsibilities: • Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow implementations. • Conduct process analysis and mapping to identify opportunities for improvement within ServiceNow. • Translate business requirements into functional specifications for the technical team. • Facilitate workshops and meetings to interface with users and gather feedback on ServiceNow solutions. • Assist in the development of test cases and conduct user acceptance testing (UAT) to validate solutions. • Provide support and training to users to promote understanding of ServiceNow functionalities. • Monitor and analyze metrics to recommend improvements and enhancements to existing processes.