Travel Ambassador - Waed Program | ممثل السفر - مسار واعد

About FlyAkeed FlyAkeed is a Saudi-based online travel platform that simplifies flight and hotel bookings and provides integrated travel solutions, with a particular focus on business and corporate travel. Founded in 2017 and headquartered in Riyadh, Saudi Arabia, FlyAkeed is supported by leading investors, including Sanabil Investments, a PIF subsidiary, Elm, Artal Capital, and Alrajhi Partners. About the Opportunity As part of the Wa’ed Program , FlyAkeed is offering an opportunity for Saudi talent at the beginning of their professional careers to join the company as a Travel Ambassador . This is an Entry-Level Employment opportunity designed for candidates who have a strong interest in travel, customer service, and corporate travel and are looking to build a long-term career in the travel industry. The successful candidate will receive on-the-job exposure and development opportunities in travel booking, corporate travel management, customer service, and VVIP traveler support. Key Responsibilities • Create and manage travel itineraries based on traveler preferences, company policies, and budget requirements. • Assist with booking flights, hotels, car rentals, and other travel-related services. • Learn and utilize Global Distribution Systems (GDS) and other travel booking platforms and industry tools. • Provide professional, personalized, and high-quality customer service to corporate and VVIP travelers. • Serve as a point of contact for assigned customers and assist with their travel-related requests. • Communicate with travelers through phone, email, and other communication channels in a professional and timely manner. • Monitor bookings and ensure all travel arrangements are accurate and aligned with company policies and approved travel guidelines. • Assist travelers with changes, cancellations, delays, and other travel-related issues while minimizing disruption to their journey. • Anticipate customer needs and recommend appropriate travel solutions to enhance the overall travel experience. • Coordinate with airlines, hotels, car rental companies, and other travel service providers when required. • Maintain accurate records of bookings, transactions, and customer communications. • Handle customer information and travel details with a high level of confidentiality and professionalism. • Develop knowledge of FlyAkeed’s services, values, and unique offerings and represent the company professionally. • Stay informed about travel destinations, travel requirements, regulations, and industry trends. • Collaborate with team members to achieve high levels of customer satisfaction and service quality. • Continuously develop knowledge and skills in corporate travel, customer service, and travel management. .