Account Manager

Job purpose: Manage and grow relationships with add-on product vendors (cakes, chocolates, sweets, spa, lifestyle brands, and similar partners) to ensure product availability, quality, timely replenishment, alignment with The X calendar, and smooth operational integration. The role focuses on transforming vendor interactions from ad-hoc communication into structured, predictable, and scalable partnerships, while also identifying and onboarding new brands through a structured pipeline. Responsibilities: 1. Vendor Relationship Management • Own day-to-day communication with assigned vendors. • Build long-term, trust-based partnerships with clear points of contact. • Conduct regular check-ins (weekly / bi-weekly) with vendors. • Maintain updated vendor profiles (contacts, SKUs, prices, lead times, MOQs). 2. Item Availability & Follow-Up • Track availability of all add-on SKUs. • Follow up on low-stock or at-risk items before shortages occur with warehouse team. • Confirm lead times and replenishment schedules. • Ensure discontinued or replaced items are communicated early. 4. Storage & Stock Model Coordination • Work with Operations to define storage models per vendor: • Vendor-held stock • The X warehouse stock • Consignment stock • Ensure agreed stock quantities are respected. • Track aging stock and slow movers. 5. Pricing & Commercial Terms • Ensure updated price lists are always available. • Flag margin risks to management. 6. Quality & Packaging Control • Ensure items meet The X quality and brand standards. • Coordinate packaging improvements when needed. • Handle quality complaints with vendors and ensure closure. 7. Data & Reporting • Maintain SKU lists and vendor master data in system. • Prepare weekly reports covering: • Stock status • Risks • New items • Operational issues • Prepare monthly vendor performance summaries. 8. New Brand Acquisition & Pipeline Management • Identify and approach new brands aligned with The X positioning. • Build and manage a structured pipeline for potential vendors and partners. • Conduct partnership meetings, negotiations, and onboarding discussions. • Track pipeline stages from lead → negotiation → onboarding → live. • Coordinate with internal teams to ensure smooth brand launches and activation.